Super Sterasyl Ceramic Filter Troubleshooting

Tell us what's going on...

Which of the following best describes your issue

Slow/no flow
Taste/smell

How long have you been using your Super Sterasyl™ Ceramic Filters?

Less than two weeks
More than two weeks

Have you cleaned the bottom chamber of your system with soap and water?

Yes
No

Have you thoroughly cleaned your spigot with soap and water?

Yes
No

We recommend cleaning the Super Sterasyl™ Ceramic Filters to remove buildup and open clogged micro-pores. Here is a tutorial video on how to Clean the Berkey Earth® Elements.

This is the same method you need to use to clean your Super Sterasyl™ Ceramic Filters.

It can take up to two weeks of consistent use for the Super Sterasyl™ Ceramic Filters to achieve their maximum flow rate. Please allow two weeks for this to happen.

We recommend disassembling and cleaning the Berkey® Chambers regularly with a gentle dish detergent. If this does not resolve the issue, or you have further questions please contact our Customer Engagement Team at customerservice@berkeywater.com.

We recommend disassembling and cleaning the spigot regularly with a gentle dish detergent. If this does not resolve the issue, or you have further questions please contact our Customer Engagement Team at customerservice@berkeywater.com.

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