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Authorized Berkey® Dealer RMA

Authorized Berkey® Dealer RMAkevin2024-01-04T15:28:08-06:00

Authorized Berkey® Dealer RMA

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Claim Information

Your Name*
MM slash DD slash YYYY
Unfortunately, you do not meet the requirements to submit an RMA for this order.

The Dealer Return Policy states that you must submit an RMA within 10 business days of receiving your order.

Any RMAs for missing, damaged, and/or incorrect products submitted after 10 business days will not be approved. This is because as the shipper, we have a short window of time to submit claims to freight carriers that may be responsible for damages or missing items.

Please always thoroughly inspect all shipments at the time of delivery. Document any damage or missing items on the bill of lading you are signing with the carrier delivering your order. If you receive order shipments that are incorrect, missing items or damaged in transit, you may request replacements at no cost within 10 business days from the date of product delivery. We will send you a postage label to send any damaged or incorrect item(s) back to us.
What is the reason for the claim today?*
If the product has been delivered to your customer, please select "My customer is having an issue with their product". "Dealer Inventory" means that the product is in your possession and has never been shipped to a retail consumer.
USA-based retail consumers must go through our Support Team directly for warranty issues.

If your customer has a product that they believe qualifies for exchange under warranty, then we ask that you refer the customer to the Warranty Claim Form. This includes customers with damaged products and/or drop ship orders that had incorrect or missing items in the shipment.

Dealers cannot replace qualifying products under the warranty for customers and/or issue an RMA to NMCL on the customer’s behalf and expect compensation or replacements. Dealers in the USA (Lower 48) that replace Warrantied products on their own, rather than directing customers to use the NMCL Warranty process, do so at their own expense and will not be compensated.
Third-Party Marketplaces (Amazon, eBay, Walmart.com, etc.

Amazon:
If your customer returns a product through Amazon for a refund, NMCL is not liable for the product. NMCL will not accept RMAs for products returned from Amazon to the Dealer. Consumers that buy products on Amazon must contact NMCL directly for warranty claims. NMCL will use the customer’s invoice as proof of purchase, and exchange an item per the warranty if necessary.

eBay, Walmart and other Marketplaces:
Dealers are encouraged to troubleshoot with their customers. However, if the customer has a product that needs to be exchanged via the limited warranty of that product, the customer must do so directly through NMCL. In this case, refer the customer to our Warranty Claim Form.

Missing Product

Please select your missing items on the following page.

Damaged Upon Receipt

What type of damage? Select all that apply*
Please upload a photo of the damage reported on the product(s).
Drop files here or
Max. file size: 2 GB.

    Incorrect Product

    International Retail Consumer

    Note: You must submit a separate form for each customer. Any claim with 2 or more customers will be canceled.*
    Retail Customer's Name
    Please note: The Red Food Color Test recommended amount is now- up to 1/8 teaspoon (10 drops) of artificial red food coloring.
    Upload your shipping invoice to be compensated for the cost of shipping the replacement product to your customer. Customer information must match the purchase invoice.

    Please note: Shipping reimbursements will not be approved for pro-rated BB9-2. We suggest you pass the charge onto your customers.
    The shipping credit will be converted to USD based on the conversation rate at the time the store credit is issued.
    Drop files here or
    Max. file size: 2 GB.
      Upload a copy of your customer's invoice. All of the following must be included on the invoice:
      1. Customer Name
      2. Date of Purchase
      3. Product Purchased
      4. Your Company, Seller, and or Storefront Name
      Drop files here or
      Max. file size: 2 GB.
        If you have pre-approval from your account manager to destroy your product, you can upload the photos here. Do not destroy the product until given approval. We can't guarantee approval for your claim request, and if it's denied, we can't reimburse you for a product you destroyed beforehand.
        Drop files here or
        Max. file size: 2 GB.

          Products

          Please list the quantity of each product in your claim.
          If you need to claim an entire system, be sure to include all of its parts - upper, lower chambers, lid, rubber gasket, spigot, filters and plugs.
          Select Your Product Category
          Other
          List the product SKU and Quantity

          Upper Chambers

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Lower Chambers

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Lids

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Filters

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Spigots

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Bases / Stands

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Accessories

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Rubber Gaskets

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Product Box

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Small Parts

          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity
          Enter the Quantity

          Resolution

          This will be the account your credit will be applied to.
          Replacement Shipping Address*
          What address are we sending the replacement item to?
          Please review below:*
          Please review the NMCL Dealer Return Policy before proceeding.
          Below are the resolution options for most situations. Please choose your preferred option. We cannot always guarantee you will qualify for that option, but we will do our best. Your Account Manager will communicate with you directly after they've reviewed your request.

          Replacement Product
          We will ship you a replacement product

          Store Credit
          We will provide you with store credit.

          Blemished Credit
          If you have a stainless steel system that has a small dent or scratch, you may be able to re-sell it as a blemished unit. We can credit you for 15% of the cost of the product. You can then sell it as a Dealer Blemished Unit. Please see your Account Manager for the guidelines on selling Blemished or Dealer Refurbished products if you are unfamiliar.
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