Warranty Claims

Often times, there is an easy solution to commonly experienced problems. Let's see if we can get your Berkey® System working right away. This interactive guide will allow you to pinpoint the cause and potential solution to the issue you may be experiencing.

1) Tell us what's going on: Provide the information requested in this form. The more we know upfront, the faster we can help!

2) We review: One of our highly trained Support Specialists will review your claim. This typically takes about 1-3 business days.

3) Troubleshoot: Support will contact you directly. Depending on what's going on, we may need to try a few troubleshooting steps before moving forward.

4) Warranty: If resolution can't be reached, warrantied product may be replaced* per the appropriate NMCL Limited Warranty.

*You may be required to return the original item(s) to the Return Center before replacements can be submitted. Please review the NMCL Return Policy for more information.

Verify your purchase order and provide a photo of your experienced problem.