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Berkey Earth
®
Element Troubleshooting
Berkey Earth Element Troubleshooting
bbnmcladmin
2018-08-24T08:56:59-05:00
Tell us what's going on...
Which of the following best describes your issue
Slow/no flow
Taste/smell
How long have you been using your Berkey Earth® Elements?
Less than two weeks
More than two weeks
Have you cleaned the bottom chamber of your system with soap and water?
Yes
No
Have you thoroughly cleaned your spigot with soap and water?
Yes
No
We recommend cleaning the Berkey Earth® Elements to remove buildup and open clogged micro-pores. Here is a tutorial video on how to
Clean the Berkey Earth® Elements
.
It can take up to two weeks of consistent use for the Berkey Earth® Elements to achieve their maximum flow rate. Please allow two weeks for this to happen.
We recommend disassembling and cleaning the Berkey® Chambers regularly with a gentle dish detergent. If this does not resolve the issue, or you have further questions please contact our
Customer Engagement Team
at
customerservice@berkeywater.com
.
We recommend disassembling and cleaning the spigot regularly with a gentle dish detergent. If this does not resolve the issue, or you have further questions please contact our
Customer Engagement Team
at
customerservice@berkeywater.com
.
Contact Us
Please fill out the following information. One of our highly trained Customer Engagement team members will contact you within 1-2 business days.
Your Name
*
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Last
Your Email
*
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We will have a transcript of your answers. If there are additional details you'd like to share, please do that here.
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