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Warranty Claims

Warranty Claimskevin2024-09-18T11:41:18-05:00

CET Warranty Claims

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  • Berkey® Water Systems

  • What's Ahead?

    1) Tell us what's going on: Provide the information requested in this form. The more we know upfront, the faster we can help!

    2) We review: One of our highly trained Support Specialists will review your claim. This typically takes about 1-3 business days.

    3) Troubleshoot: Support will contact you directly. Depending on what's going on, we may need to try a few troubleshooting steps before moving forward.

    4) Warranty: If resolution can't be reached, warrantied product may be replaced* per the appropriate NMCL Limited Warranty.

    *You may be required to return the original item(s) to the Return Center before replacements can be submitted. Please review the NMCL Return Policy for more information.

  • Tell us about you!

  • What's going on with your Berkey® product?

  • Thanks! Now just a bit more...

    Verify your purchase order and provide a photo of your experienced problem.
  • Accepted file types: jpg, png, pdf, Max. file size: 32 MB.
    What Do We Need to See?
    1. Date of purchase
    2. Product purchased
    3. Authorized Berkey® Dealer as seller
    4. Your name as purchaser
    A screenshot of the invoice works great!

    Replacement items cannot be issued without an invoice.

    If the file you are uploading is over the maximum file size, upload a blank document into the form and email your invoice to support@berkeywater.com.
  • Drop files here or
    Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 32 MB, Max. files: 2.
      Damaged system? Show us a photo.
      Failed Red Food Color test? Show us a photo.
      Missing Items? Show us a photo of everything you did receive. We just want to double check you aren't missing anything else.

      Support may require additional photos or even video. We really appreciate your help in providing these materials!

    • Almost Done!

      By clicking “I agree” you are agreeing to NMCL’s Return Policy. In accordance with NMCL’s Return Policy, you may be responsible for shipping fees associated with returning product to NMCL for replacements requested later than 30 days from receipt of product. NMCL does not make exceptions to the policy.

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