Berkey Light Housing Troubleshooting

Tell us what's going on...

Which of the following best describes your issue

Leaking
Scratch/crack
Buildup within the chambers

How long have you had your Berkey Light® System?

I just got it
Less than 1 year
Longer than 1 year

Do you know where the leak is coming from?

Top chamber
Bottom chamber
Between the chambers

Is the leak coming from near the spigot?

Yes
No

If you haven't already, scrub a 50/50 mixture of water and vinegar into the buildup. Was the buildup removed?

Yes
No

This will happen if more water is poured into the top chamber than what the bottom can accommodate.
Contact our Customer Engagement Team if you have any further questions at customerservice@berkeywater.com.

Your Berkey Light® Chamber(s) may qualify for replacement under NMCL's Limited 1 Year Warranty. Please use the following link to file a warranty claim. One of our highly trained Customer Engagement Team members will contact you within 1-2 business days.

Warranty Claims Form

It sounds like we're dealing with a leaking spigot. Check out our Spigot Troubleshooting Form for further assistance.

If your system was damaged upon arrival, your Berkey Light® Chamber(s) may qualify for replacement under NMCL's Limited 1 Year Warranty.
You may qualify for a replacement if your system is within the 1 Year Limited Warranty, however damages from user error are not covered under the Limited Warranty.

Please use the following link to file a warranty claim. One of our highly trained Customer Engagement Team members will contact you within 1-2 business days.

Warranty Claims Form

Your Berkey Light® System is not covered under NMCL's Limited 1 Year Warranty. If you need to purchase a new system, please contact your local Authorized Berkey® Dealer.

If you have any further questions, please contact one of our highly trained Customer Engagement Team members if you have any further questions at customerservice@berkeywater.com.

Please refer to our Warranty Information webpage.

The buildup you are seeing is most-likely ionic minerals that the Black Berkey® Purification Elements are designed to allow through.

If you are concerned about your Black Berkey® Purification Elements working properly, please perform a Red Food Coloring Test.

Click here to read about how to perform The Red Food Coloring Test?

Would you rather watch? Click the link for a short tutorial video on how to perform the Red Food Coloring Test.

Your Berkey Light® Chamber(s) may qualify for replacement under NMCL's Limited 1 Year Warranty. Please use the following link to file a warranty claim.

Warranty Claims Form

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Please fill out the following information. One of our highly trained Customer Engagement team members will contact you within 1-2 business days.

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