Stainless Steel Berkey System Housing Troubleshooting

Tell us what's going on...

Which issue are you having?

Leaking
Scratch/dent
Rust/other buildup

Did you purchase a Blemished or Used system?

Yes
No

Do you know where the leak is coming from?

Top chamber
Bottom chamber
Between the chambers

Is the leak coming from near the spigot?

Yes
No

It sounds like we're dealing with a leaking spigot. Please use the following link to troubleshoot your spigot.

Spigot Troubleshooting Form

Your Stainless Steel Chamber(s) may qualify for replacement under NMCL's Limited 1 Year Warranty. Please use the following link to file a warranty claim.

Warranty Claims Form

If you haven't already, scrub a 50/50 mixture of water and vinegar into the buildup. Was the buildup removed?

Yes
No

The buildup you are seeing is most-likely ionic minerals that the Black Berkey® Purification Elements are designed to allow through.

If you are concerned about your Black Berkey® Purification Elements working properly, please perform a Red Food Coloring Test.

Click here to watch a tutorial video on how to perform the Red Food Coloring Test

Your Stainless Steel Chamber(s) may qualify for replacement under NMCL's Limited 1 Year Warranty. Please use the following link to file a warranty claim.

Warranty Claims Form

This will happen if more water is poured into the top chamber than what the bottom can accommodate.

If you have any further questions, please contact our Customer Engagement Team and one of our highly trained staff memebers will get with you within 1-2 business days. Please contact us at customerservice@berkeywater.com.

Blemished or previously-used systems are not covered under our manufacturer's warranty. However, we may be able to help you resolve the issue you are currently experiencing.
Please contact our Customer Engagement Team for further help.

Please fill out the following information and one of our highly trained Customer Engagement memebers will get with you within 1-2 business days.

Contact Us

Please fill out the following information. One of our highly trained Customer Engagement team members will contact you within 1-2 business days.

Your Name*

First Last

Your Email*

Enter Email Confirm Email

Let us know any additional details

We will have a transcript of your answers. If there are additional details you'd like to share, please do that here.